A garage door company sells to two people who behave differently. The first has a door stuck halfway, a snapped spring, or an opener that quit with the car inside. That person needs a technician today, searches on a phone, and calls whoever looks available and local. The second is planning a new door or opener for the house, collecting quotes, and comparing styles, insulation, and installers over a couple of weeks.
Repair can be decided on the first screen of the map results and on the phone. Installation can be decided on service pages, photos of finished work, and reviews that mention a new door. One marketing plan has to serve both, and it fails when it treats them as the same search.